[Job Announcement]

Position: Customer Experience (CX)

Gender: Male/Female

------------------------------

Job Description: 

• Tracking customer experiences across online and offline channels, devices, and touchpoints.
• Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
• Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
• Performing product tests, evaluating after-sales and support services, and facilitating improvements.
• Documenting processes and logging technical issues, as well as customer compliments and complaints.
• Keeping informed of industry trends and new technologies.

Job Requirements:

• Bachelor degree in in marketing, communications, advertising, business management, economics, IT, finance or in a related field preferred.
• At least 2 years' experience as a customer experience specialist, or a similar customer support role
• Good communication, friendly and welcoming person
• Skill: Computer skill, can use Microsoft Office fluently
• Ability to change direction in response to a fluctuating work environment.
• Good behavior, Hardworking, Flexible, Honest and Self-motivate
• Able to work under pressure and good at team work.
• Good in writing/speaking/listening English, Vietnamese is preferred

Benefit at eMoney

• Competitive and Attractive Salary
• Well training from manager or seniors
• Have opportunity participate with big projects
• Have Excellent performance bonus and certificate every month
• 13th month salary
• Seniority Payment
• Bonus on Khmer new year and another big Public Holiday.
• Insurance (Health and accident), Retirement Insurance NSSF, Forte.
• Annual Trip, Annual Party
• Annual Leave 18 days following Cambodia Labor Law
• Annual Salary Increase

Working Schedule:

• Monday to Friday: 8:00 am to 5:30 pm
• Saturday: 8:00 am to 12:00 pm

Location:

• Royal K Plaza Building, 15th Floor, Mao Tse Tung Blvd, Sangkat Tum Nob Tek, Khan Boung Keng Kang, Phnom Penh.

Contact:

• Email: recruitment@emoney.com.kh
• Telegram: 071 442 8888
• Tel: 071 606 0808